Payment, Delivery and Return
The payment of your order can be done either by PayPal, credit card or by payment in advance.
DeliveryWe deliver free of charge in Austria. Shipping costs for all other countries in the euopean union are 15 EUR. The shipping time within the EU is usually 3-4 business days.
Deliveries to countries outside the EU may incur customs duties, taxes and fees.If the ordered product should not be available against expectation in time, we inform you immediately. Errors are always reserved.
Each Lilienstahl knife is unique and undergoes several extensive quality controls before it leaves our manufactory.
Should you nevertheless wish to return or exchange a product, please contact us in advance. You can return or exchange all Lilienstahl products that you have purchased in this online shop or ordered by email without giving reasons within 14 days of receipt of the goods.
The basic condition for taking back the goods and refunding the full purchase price is that the goods are returned complete and undamaged; products that have obviously been used and are therefore no longer saleable cannot be taken back and refunded.
In case of a return, please contact us in advance.