General Terms and Conditions

1. Range of application

For all orders via our webshop the following terms and conditions apply.

2. Contractual partner & Conclusion of contract

The purchase contract is concluded with Lilienstahl GmbH. By placing the products in the web shop, we make a binding offer to conclude a contract for these products. Your order is considered accepted as soon as you have received an order confirmation from us by e-mail. The purchase contract is considered concluded when we have received your payment and the goods have been delivered by us.

3. Contract language & Contract text storage

The language available for the conclusion of the contract is German. The contract text is not stored by us.

4. Payment / Terms of delivery

Basically the available payment methods PayPal, Credit card (over our payment provider Stripe), payment in advance or cash payment in our showroom. However, Lilienstahl GmbH reserves the right not to offer certain payment methods and to refer to other payment methods with every order. A claim to a certain payment method does not exist.

If you decide to pay via PayPal or PayPal Express, you pay the invoice amount via the online provider PayPal (Europe) S.à r.l. & Cie, S.C.A., 5th floor, 22-24 Boulevard Royal, 2449 Luxembourg (hereinafter "PayPal"). You must be registered with PayPal or register first. During the ordering process you will be directed to the PayPal website, where you will be able to authenticate yourself with your access data and confirm the payment order to us. In this case, the purchase price is due for payment immediately. With PayPal-Express we make it even easier for you. After selecting the method of payment, you no longer have to enter your data, as the address data deposited with PayPal, which you can confirm there again before the payment instruction to us, are used and transmitted to us.

Shipping is free of charge. Deliveries to countries outside the EU may be subject to additional duties, taxes and fees. You can pick up the goods yourself in the showroom (Ernstbrunn, Austria) after contacting us (info@lilienstahl.at). We do not deliver to packing stations.

6. Retention of Title

The goods remain our property until full payment.

7. Transport damage

If goods with obvious transport damages are delivered, please complain such errors as soon as possible to the deliverer and contact us immediately. The failure of a complaint or contact has no consequences for your legal claims and their enforcement, especially your warranty rights. However, you help us to be able to assert our own claims against the carrier or the transport insurance.

8. Warranty and guarantees

Unless expressly agreed otherwise below, the statutory liability for defects shall apply. The limitation period for warranty claims for used goods is one year from delivery of the goods. The aforementioned restrictions and shortening of periods shall not apply to claims based on damage caused by us, our legal representatives or vicarious agents:

• in case of injury to life, body or health,
• with intentional or roughly negligent breach of duty as well as bad faith,
• in the event of breach of material contractual obligations, the fulfilment of which is essential for the proper performance of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations)
• within the framework of a guarantee promise, if agreed or
• insofar as the scope of application of the Product Liability Act is opened.

Information on any additional warranties that may apply and their exact terms can be found on the product page and on special information pages in the web shop.

For questions and complaints you can reach us from Monday to Friday: 9:00 AM - 4:00 PM CET under the telephone number +43 (0) 650 3004103 or by e-mail to info@lilienstahl.at

9. Liability

For claims due to damages caused by us, our legal representatives or vicarious agents, we are always liable without limitation:

• in case of injury to life, body or health,
• with intentional or grossly negligent breach of duty,
• with guarantee promise, if agreed, or
• insofar as the scope of application of the Product Liability Act is opened.

In the event of breach of material contractual obligations, the fulfilment of which is essential for the proper performance of the contract and the compliance with which the contractual partner may regularly rely, (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives or vicarious agents, liability shall be limited in amount to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected. Otherwise, claims for damages are excluded.

10. Settlement of disputes

The European Commission provides a platform for online dispute resolution (OS) which you can find here http://ec.europa.eu/consumers/odr/. We are not obliged or prepared to participate in a dispute resolution procedure before a consumer arbitration body.